how can we help? ~

Help center.

Answers to the most common questions from passengers, drivers, and senders.

Browse by topic

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Booking a ride

How to find, book, and manage your trips

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Payments

Cards, cash, mobile money, escrow, refunds

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Safety

Verification, tracking, emergency support

👤

Your account

Profile, preferences, verification

📦

Sending packages

Package sizes, pricing, tracking

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Driving

Posting trips, earnings, payout

Frequently asked questions

When you book, your payment is held securely by Stripe (cards) or our platform (cash, mobile money). Funds are released to the driver only after you confirm safe arrival. If the trip is cancelled or there's an issue, you get a full refund.